Client Support

Quick Response Service

Our award-winning client support team operates upon two main principles: being as prompt and as knowledgeable as possible. When you call there is no wait time, and we will begin working on your problem right away. In most cases, you will talk with an assigned support representative who is familiar with your company and trained to directly resolve your problem. Often, customizations and solutions can be completed with one phone call.

IDS offers a full working staff for both Service and Technical support. They are available from 6 AM to 6 PM Mountain Time. We also have an after-hours tech support line. Contact a support representative via phone, e-mail, or our customer portal.

Call us at (800) 554-1872.
Email us at service@idsdoc.com.
Utilize the IDS Help Center.

"We have partnered with IDS for many years now and they never disappoint. They have an amazing Support Staff who is always friendly and extremely helpful anytime you call. One of the best benefits is having a Support Representative who learns your Account and offers a more personal experience. Any support requests, whether it be simple or difficult, are always handled in a timely manner and that is key in this industry. We truly appreciate everyone at IDS and would recommend them to anyone who is looking for a Mortgage Document Company to partner with."

Janice Hayes
CMG Financial

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