While adhering to exceptional service standards, our implementation experts seek to provide new clients with the training, tools, and resources to craft a personalized workflow within idsDoc. For additional information regarding the implementation process, please see Ease of Setup.
Katie Means, Head of Implementation
Katie Means started with IDS in 2016, and since then she has been instrumental in the growth of the company. Project management and client/user relationships are her forte, and she has developed a lasting business correspondence with many of the clients she has helped bring on board. Katie has authored multiple training documents that inform users how to navigate the idsDoc platform, and has conducted several training sessions to educate the user base. Her enthusiasm for life and desire to help others succeed leads Katie to play a key role at IDS.
Tobias Griffith, Senior Implementation Specialist
Tobias Griffith began his career with IDS in 2014. For the first several years he excelled as an account manager, putting an emphasis on client and user relationships. This personal development of workflow communication and client growth caused Tobias to be recognized and promoted into the Implementation department. Since his promotion, Tobias has been the ace of the Implementation team, overseeing countless onboardings, projects and providing the clients of IDS with the knowledge they need to be successful.
Jordan Fleshman, Implementation Specialist
Jordan Fleshman began working at IDS in March 2019. She was a member of the Customer Service team until 2022, when she was promoted to Implementation. Jordan excels at managing multiple accounts and is an internal leader in implementing broad support changes for clients with multiple brand elements varying between branches. In addition, her skills managing client relations and extensive knowledge of idsDoc informed her promotion.
