While adhering to exceptional service standards, our implementation experts seek to provide new clients with the training, tools, and resources to craft a personalized workflow within idsDoc. For additional information regarding the implementation process, please see Ease of Setup.
Travis Carroll joined the IDS team in 2014, and has been highly recognized as a key contributor to the mortgage document industry since 2006. With a strong background in exercising product management and project management principles, Travis possesses a unique set of technical and service-oriented skills. As the Director of Implementation, Travis promotes a quality onboarding experience for new clients, and champions the delivery of a superior product to the marketplace.
Tobias Griffith began his career with IDS in 2014. For the first several years he excelled as an account manager, putting an emphasis on client and user relationships. This personal development of workflow communication and client growth caused Tobias to be recognized and promoted into the Implementation department. Since his promotion, Tobias has been the ace of the Implementation team, overseeing countless onboardings, projects and providing the clients of IDS with the knowledge they need to be successful.
Katie Means started with IDS in 2016, and since then she has been instrumental in the growth of the company. Project management and client/user relationships are her forte, and she has developed a lasting business correspondence with many of the clients she has helped bring on board. Katie has authored multiple training documents that inform users how to navigate the idsDoc platform, and has conducted several training sessions to educate the user base. Her enthusiasm for life, and wanting others to succeed, helps Katie play a key role in IDS.
Bryan Butterfield joined the IDS team in 2016. He quickly proved to be a valuable addition by stepping into an account management role for several large clients and demonstrating his leadership ability as a team lead on our Client Support team. With over 15 years of project management experience he displays exceptional problem solving skills, an ability to think outside the box, and exceptional customer service, which has been proven to be a valuable addition to the Implementation team. Bryan's strong work ethic and willingness to assist our clients has received high praise from clients and partners alike.
Mallory Howard has played an integral role at IDS since 2012. After leading countless large projects in the Account Management and Integration arenas, Mallory decided to shift her focus towards the client onboarding experience. Her wide array of industry expertise and partner relationships will prove invaluable during the Implementation process, as she strives to elevate the success of mortgage lenders throughout the industry.